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Service Guarantee/Turn Around Time (TAT)
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| GENERAL | |
|---|---|
| Processing of Proposal and Communication of Decisions including requirements/issue of policy /cancellations | 15 days |
| Obtaining copy of the proposal | 30 days |
| Post policy issue service requests concerning mistakes/refund of premium on account of freelook cancellations and also Non claim related service requests | 7 days |
| Refunding of proposal deposit under any circumstances | 15 days from the date of underwriting decision date |
| LIFE INSURANCE | |
| Surrender value/annuity/pension processing | 7 days |
| Maturity claim/survival benefit/penal interest not paid | 7 days |
| Raising claim requirements after lodging the claim | 7 days |
| Death claim settlement without investigation requirement | 15 days |
| Death claim settlement /repudiation with investigation requirement | 45 days |
| GRIEVANCE | |
| Acknowledge a grievance | Immediately from date of registration of grievance |
| Resolve a grievance | 14 days |
Care Line: 1800-102-2355
from Monday to Saturday
9:30am to 6:30pm-
Email care@generalicentral.com 
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