At Generali Central Life Insurance Company Limited, your satisfaction comes first. If you have any concerns about your policy or experience with us, please reach out. We are always here to listen and help.

Call:

Customer Helpline: 1800-102-2355 or <<Dedicated Complaint Desk Number>>
Our team is ready to assist and guide you.

Email:

General Support: care@generalicentral.com or <<Dedicated Email ID for Complaints>>
For Senior Citizens (Priority Assistance): senior.citizens@generalicentral.com

Visit:

Find the nearest branch using our Branch Locator

Connect Online:

customer.generalicentrallife.com

Write To:

Customer Services Department
Generali Central Life Insurance Company Limited
Unit 801 and 802, 8th Floor, Tower C,
Embassy 247 Park, L.B.S. Marg, Vikhroli (W),
Mumbai – 400083

Escalate to IRDAI (Insurance Regulatory and Development Authority of India):

If you are not satisfied with our response, you can also reach out to IRDAI

bimabharosa.irdai.gov.in

Toll-Free: 155255 / 1800-425-4732

Grievance Redressal Process

We are committed to addressing your concerns quickly and fairly. If something hasn’t gone the way you expected, here’s how we’ll make it right:

Acknowledging Your Grievance

As soon as we receive your grievance, we’ll review it based on its nature and details. You’ll receive an acknowledgement via SMS or email right after it’s registered with us.

Resolving Your Grievance

We aim to resolve all grievances within 14 days of receiving them. You’ll receive a response by email or letter, along with a clear explanation of the resolution or a reason, in case of rejection.

If you’re not satisfied with the outcome, you can escalate your concern through the following steps:

Escalation Matrix

Level 1

If you haven’t received a response within 14 days or are not satisfied with the resolution

Write to: Mr. Suvid Gandhe, Senior Grievance Officer
Email: escalated.complaints@generalicentral.com
Response Time: Within 3 working days

Level 2

Still not satisfied? You can escalate further.

Write to: Ms. Daivit Mehta, Head – Customer Care
Email: gro@generalicentral.com
Response Time: Within 10 working days

Click here to find the contact details of your nearest Nodal/Grievance Redressal Officer

Level 3

If you’ve followed Level 1 and 2 and are still not satisfied, you can approach the Insurance Ombudsman of your region.

The Insurance Ombudsman helps resolve grievances independently and fairly.

Click here to find the contact details of the Insurance Ombudsman office near you

Disclaimer - Generali Group’s and Central Bank of India’s liability is restricted to the extent of their shareholding in Generali Central Life Insurance Company Limited. Generali Central Life Insurance Company Limited (Formerly known as ‘Future Generali India Life Insurance Company Limited’) (IRDAI Regn. No.: 133) (CIN: U66010MH2006PLC165288). Regd. Office & Corporate Office address: Unit 801 and 802, 8th floor, Tower C, Embassy 247 Park, L.B.S. Marg, Vikhroli (W), Mumbai - 400083 | Email: care@generalicentral.com | Call us at 1800 102 2355 | Website: www.generalicentrallife.com